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Order Confirmation and Delivery Information

  1. Once we have received your order and confirmed payment, the supplier will confirm the inventory and arrange shipment. When the items in the order are in stock, we will arrange for delivery service. You may select the delivery date when confirming the order. In case, delivery is scheduled within three working days of confirmation of payment.
  2. Some product types, like service or cash coupons are generally sent as electronic receipts, which customers can print directly to use the service or redeem cash cards.
  3. If the delivery time is longer due to the out of stock or the need for combining shipment of some items, we will notify you by e-mail and list them in the product description. In addition, if there is a shortage of goods after placing an order, we will notify you within 7 working days and refund the relevant amount. Payment will be returned to the credit card/bank account within 30 days. Once the order is confirmed, the customer may not change the category or quantity or delivery address.
  4. Delivery charge: HK$30 per order, with only one location per order.  For some seasonal products, delivery cost  may be different according to the suppliers.  

  5. The delivery service will be provided by SF Express. You can learn about the delivery terms and scope of the delivery at the SF Express website https://htm.sf-express.com/hk/tc/index.html . When SF Express confirms the receipt, we will notify you of the delivery note number of SF Express.  
  6. Delivery services are not available in buildings where lifts are not accessible. If there is any lift failure at the delivery building location and it is not functioning properly, the Company will contact the customer to change the delivery date or the Company will contact the customer to pick up the goods in the underground lobby.
  7. Customers who need to change their shipping address or delivery date must contact Customer Service two working days prior to delivery. If you or the consignee fail to collect the ordered goods within the agreed time, the Company reserves the right to charge the customer HK$100 for delivery.    
  8. If the logistics company inform that the delivery is failed due to the wrong delivery address, or unable to contact the guest for several times, we will contact the guest and arrange a second delivery service, which may require payment of the relevant shipping charges.  If you or the consignee fail to collect the ordered goods within the agreed time, the Company reserves the right to charge the customer HK$100 for delivery.
  9. When the No. 8 strong winds or black rainstorm warning comes into effect, delivery service time may be delayed and the Company will contact the customer to change the delivery date.
  10. We recommend you to contact us before you buy, if you are uncertain to the terms and conditions of the delivery.
  11. The Company reserves the right to refuse delivery to any customer.
  12. If you have any enquiries, please contact Customer Service.
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