Online Shopping Terms and Conditions
In these terms and conditions, the "Company" or "we" or
mean Group Buyer and the "Customer" or "you" shall mean any person,
firm, company or body which places an order with the Company. Please read these
terms and conditions carefully before using the site. By using the site or any
part of it, you agree that you have read these terms and conditions and that
you accept and agree to be bound by them.
General Section
1. The Company shall make
every effort to ensure that prices, details and sizes of products on this
website are up to date. Prices are subject to change without prior notice and
all orders are subject to Company's acceptance at its sole discretion and stock
availability.
2. The Company shall make
every effort to ensure products displayed on the website are in stock. If from
time to time products become out of stock, the Company reserves the right to
offer alternative product/s to the Customer of similar value and style.
3.
Selling price and
promotions at Group Buyer may be different from physical stores
4.
The prices charged are
those applicable on the day you order.
5.
All orders are subject
to confirmation of final availability, and we reserve the right to decline any
order at our sole discretion. In the event that we are unable to fulfill any of
the products or services in the Customer’s order, we will notify the Customer
by phone or email before delivery.
6.
It is illegal to sell
alcohol to people under the age of 18. By placing an order with alcohol
products, the Customer confirms that he/she is 18 years old or above. The
Customer shall ensure that no person shall use his/her login to purchase
alcohol products and a person aged 18 or above (identification required) must
be present to take delivery or delivery shall be withdrawn and attempted at
another time agreed.
7.
We would like to provide
you with the best shopping experience. By switching on location services, this
app can collect your location data to personalise your app experience with
location-based promotions and product recommendations, even when the app is not
in use.
Registration
1.
You are required to
register before placing any order through this website. During the
registration:
2.
You must provide us with
accurate, complete and up to date registration information;
3.
You must safeguard your
username and password;
4.
You authorize us to
assume that any person using the site with your username and password is either
you or is authorized to act for you;
5.
The Company has the
absolute discretion to refuse registration of a potential customer and to
terminate the registration of any customer for any reason whatsoever.
6.
You must inform us
immediately of any changes to the information that you provided so that we can
communicate with you effectively.
7.
In the event that your
account is not used for a specified period (currently, 3 years), we will, for
your own and our protection, deem your account to be no longer in use, and we
will deactivate your account and all your accumulated points and/or e-vouchers
will be forfeited (where applicable). You will need to reapply for a new
account if you wish to make further purchase at our website.
Return Policy
& Arrangements
Group Buyer is committed to provide customers with a pleasant online shopping
experience, and we strive to ensure the quality of our products, with a team of
professionals for packaging and delivery arrangement. In addition, we will also
provide customers with perfect after-sales service. If you are encountering any
problems after receiving the products, you may contact us.
In general,
Group Buyer does
not offer return or exchange arrangements unless the product does not match the order
or the goods received are damaged.
If you find
the product does not match the order or the goods received are damaged after
receiving the product, please take a photo archive, record the item in a photo, and contact us within 7 days of receipt to request a refund / exchange. To return or exchange,
please keep the original item in full packaging and ensure that the goods are
complete and unused.
1.
If some products are missing, please record the packaging in photos for
further follow-up.
2.
Customers are required to complete a return and exchange request form on the Group Buyer page and your application
will be
processed as required.
3.
Return the exchange for a replacement item or Group Dollar.
4.
Friendly reminder! Making this request does not mean that the order is
eligible for return and exchange, and the follow-up process will contact you via
customer service email cs@groupbuyer.hk processing.
5.
Applications made after 7 days of receipt will not be processed.
Return Terms and Conditions
General
conditions for which a refund is not accepted:
- No boxes, labels, or contents of
the goods have been damaged or folded. (Return must be consistent with all
accessories and packaging at the time of receipt).
- Customer’s personal reasons,
such as buying the wrong goods, buying the wrong color, size and size is
not suitable does not apply.
- Damaged goods that have been
modified and used by the customer.
- Goods more than 7 days.
- Some items have been marked as non-returnable.
- Goods that have been opened,
used or caused any damage for personal/human reasons cannot be returned.
We will
endeavor to provide you with new items that have been replaced by a return, but
sometimes due to limited availability, we will return the payment made by the customer
at the time of purchase in form of Group Dollar within 30 working days of receipt of the return.
You may
purchase goods under different offers, such as full discount, points when money
or full order reduction, etc., the principle of refund will be calculated in
the form of a discount, a refund of points and then cash.
All return
arrangements Group Buyer reserves the right to make changes without prior notice to you and the
right to refuse replacement, and in the event of any dispute, Group Buyer reserves the right to make the final
decision.
Payment Method
1. www.groupbuyer.hk
accept payments for Visa, MasterCard, and Group Buyer points.
2. You can also use The Transfer Express FPS / Online Banking / Teller Machine / Bank Counter Transfer to the following account:
Bank name : HSBC
Account name : GroupBuyer Limited
Account number : 143-853760-838
3. The value of all goods is in Hong Kong dollars.
4. To provide secure and reliable online shopping services, our online transactions
use Transport Layer Security (TLS), a transport layer security encryption
technology. All personal data, including your
credit card number, name, address, etc., will be encrypted before being
transmitted over the Internet to prevent unauthorized third parties from
reading your data when it is transmitted online. If you check the information
of the security certificate, you can right-click on the web page at checkout
and select Content and Certificate.
5. If you are a Group Buyer member, you can purchase products in the e-store at the rate set using Group Buyer Points in your account.
6. All items ordered online must be at the sole discretion of Group Buyers and accepted in accordance with the availability of
inventory. Customers will receive the final purchase receipt at the same time
as the item is collected for recording.
7. Group Buyer may from time to time set credit limits for individual customers and reserves the right to
impose restrictions on any sale, including the right to refuse to sell the
goods to any customer.
8. Group Buyer reserves the right to change the payment method for
online purchases at any time without notice.
Order Confirmation and Delivery Service
Once we have
received your order and confirmed payment, the supplier will confirm the
inventory and arrange shipment. When the items in the order are in stock, we
will arrange for delivery service. You may select the delivery date when confirming
the order. In case, delivery is scheduled within three working days of confirmation of payment.
Some product
types, like service or cash coupons are generally sent as electronic receipts,
which customers can print directly to use the service or redeem cash cards.
If the
delivery time is longer due to the out of stock or the need for combining
shipment of some items, we will notify you by e-mail and list them in the
product description. In addition, if there is a shortage of goods after placing
an order, we will notify you within 7 working days and refund the relevant
amount. Payment will be returned to the credit card/bank account within 30
days. Once the order is confirmed, the customer may not change the category or
quantity or delivery address.
Delivery charge: HK$30 per order, with only one location per order. For
some seasonal products, delivery cost may be different according to the
suppliers.
The delivery
service will be provided by SF Express. You can learn about the delivery
terms and scope of the delivery at the SF Express website. When SF Express
confirms the receipt, we will notify you of the delivery note number of SF
Express.
Delivery
services are not available in buildings where lifts are not accessible. If
there is any lift failure at the delivery building location and it is not
functioning properly, the Company will contact the customer to change the
delivery date or the Company will contact the customer to pick up the goods in
the underground lobby.
Customers
who need to change their shipping address or delivery date must contact
Customer Service two working days prior to delivery. If you or the consignee
fail to collect the ordered goods within the agreed time, the Company reserves
the right to charge the customer HK$100 for delivery.
If the
logistics company inform that the delivery is failed due to the wrong
delivery address, or unable to contact the guest for several
times, we will contact the guest and arrange a second delivery service, which may
require payment of the relevant shipping charges. If you or the consignee fail to collect the
ordered goods within the agreed time, the Company reserves the right to charge
the customer HK$100 for delivery.
When the No.
8 strong winds or black rainstorm warning comes into effect, delivery service
time may be delayed and the Company will contact the customer to change the
delivery date.
We recommend
you to contact us before you buy, if you are uncertain to the terms and conditions of the delivery.
The Company
reserves the right to refuse delivery to any customer.
If you have
any enquiries, please contact Customer Service.
All rights
All risks to the Goods are transferred to the Customer upon arrival, but
the Group Buyer platform reserves all rights to such Goods until the
price of the Goods in question is settled.
Force Majeure
The Company shall not be liable for any delay or failure in its performance
caused by or resulting from acts of God, fire, flood, accident, riot, war,
government intervention, embargoes, strikes, labour difficulties, equipment
failures, or any other causes beyond the control of Company.
Note
These Terms and Conditions will be interpreted and governed by the
laws of the Hong Kong Special Administrative Region of the People's Republic of
China ("Hong Kong"). The
application of each part of this provision is limited to the extent permitted
by the law. If any part of this provision is prohibited or unenforceable in any
jurisdiction, only the prohibited or unenforceable portion is declared invalid
in that jurisdiction, but the remainder of these terms will not be invalidated
or the validity, legality or enforceability of that part will not be affected
in other jurisdictions. Group Buyer reserves the right to modify these Terms and Conditions in its
absolute discretion. Group Buyer reserves the right to make the final decision in the event of
any dispute. This Chinese
translation is for reference purposes only, if the meaning of the Chinese and
English versions is different, should be based on the original English text.